Banking / Financial Services
Orco Group and Aruba Bank
Post M&A Integration Customer Records Management
Following the strategic acquisition of CIBC FirstCaribbean customers, Aruba Bank faced a surge in paper-based customer files, loan agreements, and collateral documents.
Challenges included:
Fisent BizAI an Applied GenAI Process Automation solution, was deployed to automate the document intake and processing pipeline.
Configured to ingest bulk scanned/digital documents (PDFs, images), automatically classify them, index records, and extract structured metadata and key fields.
Integrated seamlessly with Aruba Bank’s existing IT infrastructure—no major system overhauls required.
Enabled high-volume throughput of up to 10,000 unstructured documents per day, accelerating ingestion timelines and improving operational efficiency.
Delivered structured document data directly into downstream systems—enhancing data visibility and accuracy.
Accelerated document ingestion and processing timelines to meet strict acquisition-integration deadlines.
Significantly reduced manual error rates and physical document handling costs.
Operational teams (~5 FTE’s) saved 6-7 months of effort and were freed from repetitive, low-value tasks to focus on higher-impact work.
Established a scalable framework for applying GenAI to additional legacy data and business processes across Orco Group.
Orco Group’s deployment of Fisent BizAI demonstrates how Applied GenAI can transform unstructured, document-heavy processes into efficient, high-throughput digital workflows. The solution enabled Aruba Bank to accelerate post-acquisition integration, reduce risk and cost, and lay the foundation for scalable, enterprise-wide automation initiatives.
