Purchase Order Management & Automation
use case
Purchase Order Management & Automation
Information Technology Solutions & Services
Fortune 1000 IT Solutions Provider
Purchase order / sales order matching and order-fulfillment validation across accounting, credit, and order operations teams.
Challenge
Connection’s accounting and credit teams manually validated 60,000+ incoming sales orders against existing customer POs. This included verifying specifications, pricing, buyer approvals, and service-level commitments.
Traditional automation tools struggled with variability — dozens of document formats, inconsistent layouts, and small discrepancies (e.g., address, Part ID, or SKU mismatches) — resulting in high manual review volumes, long cycle times, delayed order fulfillment, and revenue recognition.
The company needed a secure and scalable automation solution that could manage these high-volume transactions with human-level accuracy and handle exceptions intelligently rather than relying on template-based rules.
Fisent BizAI, an Applied GenAI Process Automation platform, was deployed to automate the PO and sales order matching workflow.
Fisent BizAI Solution
Key implementation elements:
Business Impact
Key Benefits
Time to revenue - the new automated process enables a multi-million dollar impact to top line revenue
Enhanced Customer Experience: Faster, cleaner order cycles improve partner satisfaction and revenue velocity.
Superior Accuracy: Machine-precision matching reduces costly order errors and billing disputes.
Auditability & Compliance: Transparent, explainable automation aligned with internal controls.
Accelerated Order Processing: Near-instant matching and validation of high-volume orders.
Operational Scalability: Automation absorbs volume spikes without additional staff.
Conclusion
PC Connection’s deployment of Fisent BizAI turned a high-volume, error-prone order-matching process into a near-autonomous operation. BizAI establishes a consistent, auditable PO processing model across teams and locations — eliminating operator-by-operator variation and enforcing policy-driven decision standards.
The result: ~100% matching accuracy, 98% faster processing, and a repeatable automation model that frees operations teams to focus on high-risk orders & exceptions
BizAI has become a cornerstone in PC Connection’s intelligent automation strategy—driving measurable performance gains across finance, supply chain, and fulfillment workflows.