Retail & Business Banking
Customer Service, Fraud Operations, Risk & Compliance
Customer Fraud Claims, Compliance & Documentation Automation
Check fraud remains a major operational burden for banks: 63% of organizations report being impacted by check fraud, and physical checks are the most targeted payment method1.
When customers identify fraudulent check activity, they must initiate a fraud claim process which requires banks to collect and validate:
These submissions are unstructured, vary by case, and often include handwritten and scanned content. Strict reporting rules apply making accuracy and processing speed critical to avoid financial loss and denied claims.
Historically, analysts manually reviewed each file, validated signatures and notarization, compared claimant identity to account records, checked submission completeness, and keyed data into internal case systems.
This resulted in:
Fisent BizAI automates the ingestion, review, and processing of all caregiver invoices.
Using its Applied GenAI Process Automation framework, BizAI is able to apply the client’s reimbursement policies to all forms of billing templates to match and process the invoices while validating compliance standards — ensuring fast, accurate, and fully governed processing with zero data retention.
Structured outputs flow to AP, claims management, and compliance systems for payment decisioning.
Non-compliant, duplicate, or unsupported invoices are routed directly to the compliance team with highlighted discrepancies.
BizAI is able to apply internal audit standards and payer compliance rules, ensuring policy and program adherence.
Every extracted field and compliance decision is fully traceable back to the source invoice and governing policy clause.
