Retail & Business Banking /
Credit Unions
Lending & Mortgages
Lending Operations, Servicing,
Compliance
Banks and credit unions must comply with the Servicemembers Civil Relief Act (SCRA), which provides legal and financial protections to active-duty military members. SCRA affects multiple points in the lending lifecycle—origination, servicing, delinquency management, foreclosure actions, interest rate adjustments, and lease termination.
Compliance teams must review servicemember filings, validate active-duty dates, apply interest-rate reductions, and ensure proper handling before any adverse action is taken.
This review is document-heavy, time-sensitive, and risk-critical; manual processes introduce operational delays, compliance gaps, and inconsistent customer experiences.
BizAI automates end-to-end processing of SCRA filings and supporting documents, enabling compliant and auditable straight-through-processing where possible and intelligent triage when human intervention is required.
Extracts all critical data elements from SCRA filings, including active-duty start/end dates, deployment orders, borrower identity, dependent coverage, and loan identifiers.
Validates extracted dates and attributes against other documents or system-of-record data to detect mismatches, incomplete submissions, or eligibility issues.
Confirms whether the loan qualifies as a pre-service obligation eligible for the 6% interest cap.
Runs automated checks to ensure no adverse action (repossession, foreclosure, collections escalation) proceeds without full SCRA review.
Initiates required steps for rate adjustments, amortization recalculations, and fee reversals when filings are validated.
Each extracted field is assigned a BizAI confidence rating to provide a performance context for information accuracy and methodology for exception management/human intervention.
Provides document-level citations linking extracted data directly back to the exact page/section of the SCRA filing to support audit trails, examiner reviews, and compliance reporting.
Enables automated straight-through processing when confidence thresholds are met.
Routes complex, conflicting, or incomplete SCRA filings to the appropriate work queue for human review.
Automatically flags cases requiring escalation (e.g., date discrepancies, missing deployment orders, conflicting DMDC verification results).
Supports prioritization based on regulatory deadlines, borrower risk, or credit impact.