Westinghouse Parts Business Streamlines Fulfillment for Nuclear Plants with Fisent’s Applied GenAI Process Automation Solution

Picture the intricate balance of ensuring a nuclear power plant receives the exact right part, at precisely the right moment. The stakes are incredibly high – safety, efficiency, and the continuous flow of power for countless homes and businesses hang in the balance.

For Westinghouse Parts Business, part of Westinghouse Electric Company (“Westinghouse”), a global leader in nuclear technology, this balance involves a complex web of requests for quotes, offer letters, and purchase orders, each critical to maintaining safe operations.

Nuclear plants operate on a demanding cycle: 18 months of continuous power generation followed by a critical 30-day downtime period. This tightly constrained window is allocated to all maintenance, upgrades, and part replacements. Successfully navigating the complexities of this intense maintenance period has historically relied heavily on human expertise. Dedicated teams meticulously pour over documents, cross-referencing specifications, verifying testing requirements, and scrutinizing shipping details, all within this limited timeframe. While a testament to human diligence, this manual approach within such a compressed schedule inevitably presents challenges – tight turnaround, the potential for oversights, and the risk of costly rework and delays.

The challenge was clear: how could Westinghouse enhance the accuracy and speed of this vital operation, ensuring the timely delivery of critical components that keep nuclear plants running smoothly worldwide? It needed a solution that could not only understand the complexity of their documentation, but also proactively identify potential discrepancies before unyielding maintenance windows were missed.

Enter Fisent Technologies and its Applied GenAI Process Automation solution, BizAI which was able to quickly learn the intricacies of Westinghouse’s unique workflow requirements. BizAI stepped into the process to augment the expertise of the Westinghouse team with the power of Large Language Models.

The BizAI solution is a powerful process automation solution, capable of instantly sifting through mountains of data within RFQs, offer letters, and purchase orders. It doesn’t just look for keywords, it understands context, subtle differences in language, and even minor discrepancies. By intelligently extracting order requirements and comparing them with fulfillment responses, BizAI flags even minute inconsistencies in specifications, testing protocols, and shipping logistics that would require days of review to elicit or might be missed altogether.

The Westinghouse professionals reviewing these specifications and requests are highly skilled professionals with decades of experience. Their expertise is best utilized on complex analyses, such as optimizing system performance, recommending superior products, or identifying innovative solutions for customers. Redirecting their focus from routine specification reviews to higher-level tasks ensures greater value for customers.

The impact has been transformative. What once required hours of meticulous human review now happens in a fraction of the time, with a significantly reduced risk of error. This newfound efficiency translates directly into a more agile and responsive supply chain, ensuring that nuclear power plants receive the parts they need, exactly when they need them, minimizing downtime and maximizing operational reliability.

BizAI’s integration with Westinghouse’s Pega Platform has created a seamless flow of information, triggering concurrent workflows for quality assurance, testing, manufacturing, and procurement. This synchronized operation substantially decreased the time needed to fulfill an order.

Recognizing the power of Fisent’s Applied GenAI Process Automation, the company is exploring opportunities to leverage BizAI in other areas of its operations, aiming to automate even more human-dependent tasks and unlock new levels of efficiency.

This collaboration between Westinghouse and Fisent isn’t just about automating a process; it’s about reimagining how critical industries operate. It’s a story of human expertise amplified by AI, working together to ensure the lights stay on, safely and reliably, for communities around the globe.