Industry: Finance Region: World Wide Client: Orco group
Orco Bank’s acquisition of CIBC FirstCaribbean posed a major challenge for the tech team at Aruba Bank: integrating a massive volume of paper-based documents into digital systems. Manual processing of customer files, loan agreements, and collateral documents had become unmanageable.
With tight, non-negotiable deadlines and rising physical storage costs in Aruba, the team needed a faster solution. In 2024, they turned to Fisent BizAI—marking their first major use of AI—to automate digitizing, renaming, and categorizing hundreds of thousands of documents. A trusted advisor’s timely recommendation made all the difference.
With tight, non-negotiable deadlines and rising physical storage costs in Aruba, the team needed a faster solution. In 2024, they turned to Fisent BizAI—marking their first major use of AI—to automate digitizing, renaming, and categorizing hundreds of thousands of documents. A trusted advisor’s timely recommendation made all the difference.
With troves of digitized and structured data now integrated into its system, the bank can now avoid asking customers for documents it already possesses, streamlining processes like file reviews and loan applications. This is enabling proactive customer service, such as notifying customers of upcoming loan expirations with pre-approved offers.
The success of BizAI prompted the IT team to consider applying BizAI to the substantial legacy archive of paper files across the Orco Group, leading to as many as six new project requests from different departments. BizAI addressed not just the immediate post-acquisition document challenges, but also a long-standing issue of managing existing physical legacy data.
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